Privacy policy
Last updated: June 2025. Ansiva, by Smile IT Solutions Limited.
1. Who we are
Ansiva is a product of Smile IT Solutions Limited (Company No. 09388286), registered in England and Wales. Our registered office is in Borehamwood, United Kingdom. We are the data controller for personal data processed through the Ansiva service.
2. What we collect
We collect the information you provide when registering interest (name, business name, trade, phone number, email) and, once the service launches, call recordings, booking details, and payment references. We do not collect payment card details directly; payments are processed through your own Xero account.
3. How we use your data
We use your data to provide and improve the Ansiva service, to contact you about your account, and to send launch updates if you have registered interest. We process data on the lawful basis of contract performance and legitimate interest.
4. Where we store and process data
Voice is processed in the EU (AWS eu-west-1). All stored data lives in the UK (AWS eu-west-2). We do not transfer personal data outside the UK and EU without appropriate safeguards.
5. Your rights
Under UK GDPR you have the right to access, correct, delete, restrict processing of, and port your personal data. You may also object to processing. To exercise any right, email hello@ansiva.ai. We will respond within 30 days.
6. Retention
We retain your data for as long as your account is active or as needed to provide the service. Interest registrations are retained until launch or until you ask us to delete them. Call recordings are retained for 90 days unless you request earlier deletion.
7. Contact
Questions about this policy: hello@ansiva.ai. You may also lodge a complaint with the Information Commissioner's Office (ICO).